Brand ambassadors are the voice and face of a brand or product. They are  individuals tasked with representing and promoting brands and products. Their primary role is to create a positive sentiment and buzz around the brand they are representing.  Brand ambassadors can come from a variety of backgrounds and industries, but they all share a common goal of promoting and representing their brand in a positive light.

Who are Brand Ambassadors?

Brand ambassadors are influencers, celebrities, or social media personalities. However, they can also be everyday people who are passionate about a brand or product and want to share their experience with others. They can be employees of the company or hired on a contract basis. Brand ambassadors typically have a strong following on social media platforms such as Instagram, Twitter, or YouTube. They have a loyal fan base that trusts their opinion and recommendations. They are usually experts in their respective fields and are knowledgeable about the brand they represent.

What is the role of a brand ambassador? 

Brand ambassadors have several responsibilities, but their primary role is to promote and represent the brand they are associated with. Here are some of the tasks they may be expected to perform:

  • Creating Brand Awareness:

    The primary responsibility of brand ambassadors is to create buzz around the brand they are representing. They are the representative of a brand’s value and their messaging should align with that of the brand. Their task entails creating awareness about a brand and its products or services. Brand ambassadors go about achieving their objectives by leveraging their social media presence and engaging with their followers. One of the tried and tested methods of engaging online followers is to create quizzes, ask questions, publish polls, etc. These methodologies help in creating brand awareness and reach a wider online audience. 
  • Building Relationships: Relationship building is a vital part of life. Online engagement with target audiences is no different. Brand ambassadors  build and maintain relationships with their followers. Relationship cultivation is a complex phenomenon and takes a lot of patience and creativity. Brand ambassadors put a lot of their time and energy in cultivating a unique relationship with their followers. A healthy relationship with followers enables brand ambassadors to understand their unique needs. This helps in building trust. Trust and loyalty lead to increased sales and brand recallibility.
  • Creating Content: Content creation and ensuring followers remain engaged with the brand is the job of brand ambassadors. Creating content may mean creating engaging videos, publishing polls, writing blogs, etc. Brand ambassadors use their experience and expertise to create content that is relevant to the target audience. Content creation is a creative job. You must put yourself in the shoes of your target audience and try to understand their needs. You must talk about issues that matter to your target audience and present as much information as possible. If the content is relevant and engaging, it will be shared widely ensuring a wider reach.  
  • Attending Events: Brand ambassadors are required to attend events on behalf of the brands they represent. Attending events are crucial as connections are established and it also gives a push to your visibility. There can be different types of events. From charity raising to attending marathons to celebrations in industry. Brand ambassadors represent their brands and ensure they articulate their brand's message effectively at the right place. 
  • Providing Feedback: Another crucial job of brand ambassadors is to provide their brands with feedback – warts and all. Brand ambassadors are brands’ link to the outside world. Their opinion matters as they are the people interacting with the audience on behalf of the brands. 

Why Hire a Brand Ambassador? 

 We have enumerated the roles and jobs of brand ambassadors. Now, let us explain why hiring brand ambassadors is important to increase your brand's visibility and credibility. 

People recognise a brand with a human face. Think of all the popular brands and you will see that their popularity lies in collaborating with the right brand ambassadors. Brand ambassadors are the face and voice of their brands and give a human touch to the brand. Here is a list of reasons, though not comprehensive, why you should hire a brand ambassador. 

  • Increase Brand Awareness: Hiring a brand ambassador leads to increased brand awareness which eventually translates into more engagement. More engagement leads to increased sales, the primary motive of any brand. Brand ambassadors represent their brands online as well as in the real world and impart credibility to the brands they represent. Another benefit of having a brand ambassador is that they have a loyal following on social media. Their opinion can sway people’s decisions. Additionally, brand ambassadors work as a conduit for brands with their target audience.
  • Build Trust and Loyalty: A brand that is not recognised with a respected and credible face faces obstacles in the road of expansion. People trust a brand only if they can relate it with a popular and credible face. Brand ambassadors create credibility for a brand. Credibility ensures a loyal following. 
  • Drive Sales: Once credibility has been established, people will be more inclined to engage with a brand. Higher engagement essentially means increased sales, primary objective of any brand.  Brand ambassadors create content that showcases the brand in a positive light and encourages their followers to make a purchase.
  • Reach New Audiences: Brand ambassadors can help to reach new audiences by promoting the brand to their followers. They have a diverse following that may not be familiar with the brand, which can help to reach new customers.
  • Improve Reputation: Brand ambassadors can help to improve the brand's reputation by providing valuable feedback and recommendations. They represent the brand and can help to create a positive image of the brand in the minds of customers.


Hiring a brand ambassador can be a valuable investment for a brand. They can increase a brand’s visibility and bring in new followers. Also, brand ambassadors create credibility for brands. Credibility leads to increased engagement which translates into higher sales. Brand ambassadors are the voice and face of their brands and imparts human touch to a brand which is an intangible thing. 

Alice Laura specializes in branding. We have a huge pool of brand ambassadors who can take your brand to a new height and ensure your business’s success. Contact with us today to know all about brand building and the ins and outs of brand ambassadors.